Index:
- How do I register for an account?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account 

How do I register for an account?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play! It’s all about relaxing downtime at Peachy.

Why not open a free account with us today?

When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Further information can be found on site.

Can I have more than one account?
We know Peachy is tempting with its juicy goodness, but no. It is not permitted to open more than one account at Peachy. This is to prevent bonus abuse and unfair tournament advantages, and so things remain fair for you and your play. We enforce this rule in several ways, including electronic verification.

Please use our

if you have lost your username or password.

Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.  

I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.  

Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.  

Please contact Customer Services if you are still having issues signing up with us. They’ll make everything Peachy in no time at all.

I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.  

Please contact Customer Services if this tool does not resolve the issue. They’re always happy to help, no hearts of stone here.

 

Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.

Please refer to our Privacy Policy for more information about your privacy. 

Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases.

Please contact Customer Services if you are having issues receiving our newsletter.  

You don’t want to miss out on that goodness.

If you wish to unsubscribe from our mailing list (no hard feelings. Ok, maybe some), you may use the 'unsubscribe' details that can be found at the bottom of every newsletter. You can soon subscribe back into receiving emails very easily if you miss us.

I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page.

Index:
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?

What deposit methods can I use?
Sadly we have not yet mastered using actual peaches as currency. However, you can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, Samsung Pay and Google Pay. Please visit our payments page for more information on available methods.

Will my deposit be handled securely?
At Peachy, we’re here to offer you a little fun in your downtime. Nothing more and nothing less. It’s something we take very seriously though, so we’ll strive to be straight, honest and always transparent. That’s how we keep things peachy. It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety .To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, Samsung Pay and Google Pay. Please visit our payments page for more information on available methods.

How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card then your withdrawal will be returned to the same card. If this is not possible then we will send the funds to a verified bank account. Please visit our payments page for more information.

Do I need to send identification documents?
In accordance with British Gambling Commission requirements, we verify all new players to confirm their identity and ensure they are over 18. In the majority of cases, this can be done via an electronic check but if that’s not possible then ID documents may be required. We also may request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded. We know this can be a hassle sometimes, but it keeps things Peachy – just how we like it.

Index:
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game


The games are not working
That’s not Peachy, but don’t worry – we can sort it. We want it to be Peachy time, all the time, but sometimes technology does not cooperate. Being unable to play can be caused by multiple reasons. Please check your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.

Where can I find the game rules?
Each game will have its own set of rules, accessible from an icon within the game panel itself.

I had an issue while playing a game
Try reloading the game first. Very often, this will get things Peachy again, resolving your issue and allowing you to continue your game with a zesty swing to your step. If an issue occurred between placing a bet, and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.  

Please feel free to contact Support if your issue has not been resolved automatically. Our team practise what they Peach and can get you back up and running as quickly as possible. 

I have a question about a specific game
Most questions should be answered by the in-game 'Rules', that can be viewed by clicking the '?'-symbol in the game. Please feel free to contact Customer Services for further assistance. Remember, we’re here to keep you Peachy.

Index:
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a free bonus?
- How do I use bonus offers?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions


What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.

How do I receive a bonus?
At Peachy, we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes. You might find your next offers on your promotions page, plus we send out regular issues via email so do check your communication settings via your account to stay informed.

What is a free bonus?
A bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount and we include these because we truly appreciate you. Bonuses might be awarded through our newsletters or news page. Please visit our bonus terms page for more information and make sure you opt into mailings and bonuses via your account. 

How do I use bonus offers?
You'll always play with your regular balance by default. Deposit or free bonus/spin offers without any wagering attached will also credit your balance meter by default, and will be withdrawable subject to site minimums. Please visit our bonuses page for more information.

What are Bonus Spins?
Bonus spins may be awarded through our newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels. Keep it zesty, keep it fresh, and keep it Peachy. 

How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically, or require you to opt in to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically. 

Where can I find the terms and conditions
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here

Index:
- Can you guarantee that your games are fair?
- Are my details stored safely?
- What is your privacy policy?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?


Can you guarantee that your games are fair?
Offering fair play is our most important philosophy. Our games are provided by industry leading suppliers such as Pragmatic Play, Playtech and more. In accordance with stringent British licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page. In other words, they are squeezed and squeezed to make sure they can go in our basket. 

Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider. 

What is your privacy policy?
Please visit our Privacy Policy page to learn more about our Privacy Policy. 

Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety. 

To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. 

Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend. Now, isn't it time you got stuck into the flesh of Peachy?

Index:
- What are Financial Limits?
- What is a Deposit Limit?
- What is a Net Limit?
- What is the difference between a Deposit Limit and a Net Limit?
- What fixed periods can I choose?
- What does a fixed period mean?
- What happens if I set a limit part-way through a period?
- Why is my existing limit now called a Net Limit?
- How is my existing Net Limit changing?
- Will my existing limit amount change?
- Will my limit reset when the change is introduced?
- Can I set both a Deposit Limit and a Net Limit?
- What happens if I have limits for different periods?
- What happens if I have both a Deposit Limit and a Net Limit?
- What happens when I reach a limit?
- When does a new Financial Limit take effect?
- Can I reduce my Financial Limit?
- Can I increase my Financial Limit?
- Can I remove a Financial Limit?
- How can I set or review a Financial Limit?
- Will I be reminded to review my Financial Limits?
- Do Financial Limits apply to my other accounts?


What are Financial Limits?
Financial Limits are tools that can help you control how much money you deposit into your account. We offer two types: Deposit Limit Net Limit You can set either type or both. You can also set limits for more than one period..

What is a Deposit Limit?
A Deposit Limit caps the total amount of money you can deposit into your account during a fixed period. Withdrawals do not reduce the amount used or increase the amount you can deposit. For example, if you set a £50 Deposit Limit and deposit £50 during the current fixed period, you will not be able to deposit again until that period resets. If you withdraw £25, you will still have no remaining Deposit Limit capacity.

What is a Net Limit?
A Net Limit caps the amount you deposit minus completed withdrawals made during the same fixed period. Completed withdrawals may therefore increase the amount you can deposit under your Net Limit. For example: Your Net Limit is £500. You deposit £600 during the current fixed period. You complete withdrawals totalling £200 during the same period. Your net amount used is £400. You have £100 remaining under your Net Limit. Any Deposit Limit or separate restriction on your account will still apply.

What is the difference between a Deposit Limit and a Net Limit?
A Deposit Limit counts the total amount deposited during the fixed period. Withdrawals do not affect it. A Net Limit is calculated by subtracting completed withdrawals from deposits made during the same fixed period. This means that a withdrawal may increase the amount available under a Net Limit, but it will not increase the amount available under a Deposit Limit.

What fixed periods can I choose?
You can set a Deposit Limit or Net Limit for: 24 hours One week One calendar month The fixed periods operate as follows: 24 hours: The limit operates in consecutive fixed 24-hour periods. Your exact start and reset times are displayed on your Financial Limits page. Weekly: The period runs from Monday to Sunday and resets at midnight at the start of each Monday. Monthly: The period runs from the first to the last day of each calendar month and resets at midnight at the start of the 1st of each month. Your Financial Limits page will show the applicable next reset date and time for each limit.

What does a fixed period mean?
A fixed period has a defined start and end point. All relevant transactions made during the period remain in the calculation until the whole period ends. Transactions do not drop out individually as they become 24 hours, 7 days or one month old. When the fixed period ends, the relevant totals reset together and a new fixed period begins.

What happens if I set a limit part-way through a period?
The current fixed period may already have started when you set your limit. Any applicable deposits already made during that fixed period will count towards a Deposit Limit. For a Net Limit, applicable deposits and completed withdrawals already made during the fixed period will be included in the calculation.

Why is my existing limit now called a Net Limit?
Limits that calculate deposits minus withdrawals will now be called Net Limits. The term Deposit Limit will only be used for a limit that caps the total amount deposited without subtracting withdrawals. Your existing limit amount will not change solely because it has been renamed.

How is my existing Net Limit changing?
Your current Net Limit will change from a rolling calculation to a fixed-period calculation. Previously, individual deposits and withdrawals stopped counting when they became older than the selected rolling period. Under the new fixed-period calculation, deposits and completed withdrawals remain in the calculation until the whole fixed period ends. The totals then reset together. Your Financial Limits page will show your current fixed period, amount used, amount remaining and next reset time.

Will my existing limit amount change?
No. Your existing limit amount will not change solely because the limit is being renamed or moved to fixed periods. The amount shown as used or remaining may change because it will be calculated using the new fixed-period rules.

Will my limit reset when the change is introduced?
You will not automatically receive a completely fresh deposit allowance merely because the system is changing. Deposits and, for a Net Limit, completed withdrawals made during the applicable current fixed period will be included in the calculation. Your Financial Limits page will show the amount used and remaining when the change takes effect.

Can I set both a Deposit Limit and a Net Limit?
Yes. You can set: A Deposit Limit. A Net Limit. Both types of limit. Different limits for 24 hours, one week and one calendar month. Every active limit will apply. A deposit will only be accepted if it is within all Financial Limits and other restrictions currently applying to your account.

What happens if I have limits for different periods?
The most restrictive limit will always apply. For example, if you have a £10 Deposit Limit for 24 hours and a £100 weekly Deposit Limit, you can deposit no more than £10 during each 24-hour period. This means the maximum you could deposit over the weekly period would be £70. If the remaining amount under another limit is lower, that lower amount will apply.

What happens if I have both a Deposit Limit and a Net Limit?
Both limits will remain active. Before accepting a deposit, we will check the amount against your Deposit Limit, Net Limit and any other restriction applying to your account. The deposit will only be accepted if it is within every applicable limit. For example, a withdrawal may restore capacity under your Net Limit, but it will not restore capacity under your Deposit Limit.

What happens when I reach a limit?
You will not be able to make a deposit if it would cause you to exceed any active Financial Limit. Your Financial Limits page will show: Which limits are active. How much of each limit you have used. How much remains available. The current fixed period. When each period will reset. Customer Support cannot override a customer-set Financial Limit.

When does a new Financial Limit take effect?
When you set a new Financial Limit, we will tell you when it comes into effect. Your confirmation screen will show the relevant fixed-period start, end and next reset date and time. Deposits and completed withdrawals already made during the current period may be included in the amount used.

Can I reduce my Financial Limit?
Yes. A reduction will normally take effect immediately. If you have already used more than the new lower limit, you will not be able to make another deposit until sufficient capacity becomes available after the relevant fixed period resets.

Can I increase my Financial Limit?
You can request an increase, but it will not take effect immediately. After making your request: A cooling-off period of at least 24 hours will apply. Your existing lower limit will remain active. After the cooling-off period, you must return and confirm that you still want the increase. The increase will only take effect after you have confirmed it. The increase will not be applied automatically if you do not return to confirm it.

Can I remove a Financial Limit?
A request to remove a Financial Limit is treated in the same way as an increase. A cooling-off period of at least 24 hours will apply, and you must return and confirm the removal before it takes effect. Your existing limit will remain active until the process is completed.

How can I set or review a Financial Limit?
You can access your Financial Limits through: The Financial Limits link on our homepage. The Responsible Gambling section of your account. Our deposit pages. You can enter an amount appropriate to your personal circumstances. We will not choose or suggest an amount for you.

Will I be reminded to review my Financial Limits?
We will periodically prompt you to review your account and transaction information and consider whether your Financial Limits remain appropriate. You can also choose to receive more frequent reminders through your account settings.

Do Financial Limits apply to my other accounts?
Customer-set Financial Limits applied through this page only apply to your Peachygames account and do not automatically apply to other websites operated by Solaya Group Limited. Separate restrictions applied by us for safer gambling or regulatory reasons may apply across other accounts linked to you and cannot be changed through the Financial Limits page. To request customer-set limits across all your Solaya Group Limited accounts, or for further help, contact Customer Support through Live Chat or at [email protected]. Financial Limits should be set at a level appropriate to your personal financial circumstances. Only gamble with money you can afford to lose.